Privacy Policy

This Privacy Policy explains how Flownana (“Flownana”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use our website and services (the “Services”).

1. Information We Collect

1.1 Information you provide

• Account information: when you sign in (e.g., via Google), we may receive your name, email address, and profile image.
• Content: prompts you enter, images you upload, and outputs you generate (videos, images, music/audio).
• Support communications: information you send us when contacting support.

1.2 Information collected automatically

• Usage data: pages visited, actions taken, and feature usage.
• Device and log data: IP address, browser type, device identifiers, and timestamps.
• Cookies and similar technologies: used to operate the Services and remember preferences.

2. How We Use Information

• Provide and operate the Services, including generating content you request.
• Improve the Services, reliability, and user experience.
• Communicate with you about updates, security, and support requests.
• Prevent fraud and abuse, enforce our policies, and protect our users.
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We may share information in the following situations:

• Service providers: vendors that help us operate the Services (e.g., hosting, analytics, authentication, and payment processing).
• AI model and infrastructure providers: to generate content, we may send prompts and uploaded inputs to third-party AI providers and return outputs to you.
• Legal: if required by law or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Your Content and AI Outputs

• Inputs: prompts and uploaded images are used to provide the requested generation.
• Outputs: generated videos/images/music are returned to you and may be stored to support features like history and downloads.
• Training: we may use aggregated and de-identified data to improve the Services. If we use your content to improve models or systems in a way that is not de-identified, we will do so only as permitted by law and our agreements.

5. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of data.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Choices

• Access and update: you may update certain account details through your sign-in provider.
• Cookies: you can control cookies through your browser settings.
• Delete: you can delete creations stored in your account history where supported by the product; you can also contact us to request deletion.

8. Children’s Privacy

The Services are not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.

9. International Transfers

If you access the Services from outside the United States, your information may be processed in countries with different data protection laws. We take steps designed to ensure appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at support@flownana.com.